Enter the new credentials and click on "Connect" button Click on the "Disable integrations" buttonģ. How do I change the Jira password that is associated with the integration?Ģ. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies. My sprint data doesn’t match Jira sprint reports I can’t connect to my self-hosted Jira instanceĪ firewall maybe blocking Screenful from accessing your Jira API. If you’re trying to connect Jira Service Desk head this way. If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. My credentials are correct but authorization fails In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful. First, if any Jira columns are unmapped in Screenful workflow mapping, issues from those Jira columns won't be imported to Screenful. There are two common scenarios that could cause the difference. ![]() ![]() Why is the total number of issues that I see in Jira different to Screenful? If you want to use some specific status in workflow mapping you can create a new column on the Jira board that includes that status. The workflow mapping tool shows the Jira board columns, which are different to the Jira issue statuses. Why all my Jira statuses are not available in the workflow mapping? Agile boards get their data based on filter so it's a handy way to feed whatever projects you have in Jira into Screenful. You don't need to use Agile boards but you do need to have at least one of them configured in Jira. If you’ve installed Screenful as a stand-alone web app, start from here.ĭo I need to be using agile boards in order to use Screenful? If you’ve installed Screenful from the Atlassian Marketplace check this guide. The most common reason is that the user you’re using to authorize the connection does not have access to that board. It can happen that the Jira board you need is not visible in dashboard creation wizard. Check your permissions or cantact your Jira admin. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. I can’t install the Screenful add-on from Atlassian Marketplace Using Screenful with Jira Service Desk requires some extra steps. The Getting Started Guide contains Instructions for setting up your dashboard.Ĭheck out our public roadmap or get in touch by emailing to can’t create dashboards for my Jira Service Desk project Here’s a step by step guide for creating dashboards for Jira Service Desk projects. Yes as long as there’s a Jira Software instance available in addition to the SD. Read the online guide about the TV mode and tips for setting up the hardware from our blog.Ĭan I import my Jira Service Desk project? How do I set up a dashboard on a big screen? We have native desktop clients available for Windows and Mac. Learn more about the charing feature from the online guide. You can embed any dashboard, custom chart or report to any web page using the embed code. ![]() You can sync data manually at any time in the sync settings.Ĭan I embed some of these charts into my intranet? Changing settings or configuration will trigger additional sync so your data is at most one hour old. When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of passwordĪll data sources are synced automatically once per hour. I cannot connect Screenful to Jira Cloud, it always says “invalid credentials” Yes, you can use custom fields as units, or for grouping and filtering data, or as columns in your reports. You can learn more about the Forecasting chart from the Forecasting How-to.Ĭan I see metrics based on my custom fields? This depends on how you have set up your workflow in the workflow mapping. Learn more from the Lead Time FAQ. How is the lead/cycle/reaction time calculated? Yes, you can learn more by reading the filtering guide. You can adjust their role and permissions at Account->Manage Users.Ĭan I filter by charts based on epic, version, sprint etc. When they fill the form, they will be added to your Screenful account. Others will also see the Screenful link in the Jira UI and when they click it, they are shown the signup form. How to invite other users via the Jira Cloud add-on? You will be billed by Atlassian, so you'll have only one billing contact for both JIRA and Screenful. How does the Screenful add-on for Jira Cloud differ from your SaaS service?īy installing the Marketplace add-on, you get Screenful embedded within your JIRA UI.
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